All orders are despatched from Perth, Western Australia via Australia Post. Please note that the standard timeframe for orders sent via express post is 3-5 business days and 7-10 business days for standard post.
These are indicative timeframes only as Australia Post is a third party provider.
Whilst we do our absolute best to ensure your order arrives on time (7-10 business days for standard post and 3-5 business days for express), there can be instances where your parcel may be delayed.
COVID19 and active pandemic restrictions/lockdowns may delay your order by an additional 3-5 business days. Bare & Wilde is not responsible for any delays under these circumstances.
Instances Where Delays May Be Unavoidable:
- You are located in a state/country where there is an active COVID19 lockdown.
- There is an active lockdown from the place of despatch (Perth, WA).
- You are receiving your shipment via international postal services.
If your parcel is delayed more than 5 business days for express post or 10 business days for general post, please contact Australia Post via https://auspost.com.au/help-and-support as well as email@example.com so we can help to recover your order and rectify any discrepancies. In your email please provide your full name and order number.
Orders Damaged In Transit
If you notice that the order is damaged before you accept it let the courier know that you want to reject it and it will be returned to us. Please be so kind as to send an email to firstname.lastname@example.org straight away notifying us about the situation. Once the parcel has come back to us we will credit the amount paid for the product or send a replacement.