FAQ

How does Bare & Wilde’s wellness subscription boxes work?

Each season, we ship you a themed curation of 6-8 full-size and/or deluxe-size organic, natural and cruelty-free beauty, health, fitness and/or lifestyle products.  We largely work with small businesses who create such natural and clean products as we know when we support a small business, the owner does a happy dance. We do not include any one-off samples in our wellness boxes.

Our mission is to provide luxurious clean products to help you transform your health and wellness journey to one that is meaningful, healthy and safe.

Each seasonal subscription box is themed to complement the changes your body experiences as the seasons change.

 

Why 6-8 products each season?

We understand that products tend to add up quickly and small samples get lost in the shuffle.  We have found that 6-8 full size and/or deluxe-size products each season is the perfect sweet spot that allows you to fully enjoy and experience each product we source.

Of the 6-8 products, 6 products will always be full size. You won’t find any drugstore brands or “filler products” in our boxes.  Instead of relying on free samples, we work with the best of the best brands, in particular, passionate small businesses owners, to curate the wellness boxes we provide you.

 

Will I receive too many products?

We are very conscious of creating assortments that make sense for each season and we take into account the assortment that was shipped to you the previous season and the products that will be shipped to you next season.  We rotate type of products and themes for each season so you’ll never receive similar products within a small time frame.

That being said if you find you have too much product you can always skip your delivery between billing cycles before the payment for your next box is processed (see below for when payment is withdrawn).  You can place your account on hold for 1 season each year.

That being said if you find you have too much product you can always skip your delivery between billing cycles before the payment for your next box is processed (see below for when payment is withdrawn). You can place your account on hold for 1 season each year.

 

I am a Bare & Wilde subscriber, can I gift a friend my box during my subscription?

Yes absolutely!  We highly encourage sharing the love around – simply email us at [email protected] at least two days before the scheduled shipping date and request to redirect your order to your friend.  Please include in the email your friend’s name, shipping address and also any personalised note you would like us to include in the box.

 

Can i just buy one Bare & Wilde wellness box?

Yes you definitely can. We understand you might want to test the waters before committing to a subscription. You can order a once-off wellness box from here for $90 (includes shipping).

 

Can I switch my account to a subscription box account?

If you created a Bare & Wilde login account upon your first purchase, you may log into your account to change your subscription plan at any time.  If you purchased a once-off wellness box and love it, you can change your account to a subscription box account here.

 

How much does it cost?

There are three different ways you can order our subscription boxes, each at different costs:

Package How many boxes will I get? Cost per seasonal wellness box Total cost (includes shipping)
Seasonal subscription (most popular) 4 boxes per year $79 $316
Annual subscription 4 boxes per year $68.75 $275
Once-off wellness box 1 box $90 $90

 

When will I be charged?

If you have subscribed to our wellness box subscription on a seasonal basis, your first payment will be withdrawn immediate for the current box and then 7 business days prior to the shipping date of your next boxes thereafter.

If you have subscribed to our wellness box subscription on an annual basis, your payment will be withdrawn every year from the date of purchase and you will receive four seasonal Baer & Wilde wellness boxes per year – one each season.

 

I love this product in my box!  Where can I purchase the product again?

We are so happy that you love the products in your subscription box. You can re-stock your favourite product from our Wellness Store, where you can also find all the individual products (full-size) in our past subscription boxes and more!

 

What is Bare & Wilde’s cancellation policy?

You can cancel your seasonal subscription at anytime before payment for your next box is processed (see above for when payment is withdrawn) by shooting us an email at [email protected] and including your full name.

You can cancel your annual subscription at anytime after your one year subscription has ended.

Please note that all cancellations must be requested prior to your account processing prior to the shipment of your next box.  We do not refund accounts that have been processed.

Is shipping free?

We offer:

  • Free shipping for Australian orders over AUD$60; and
  • A flat rate shipping and handling fee of AUD$9.95 for Australian orders under AUD$60.

 

Do you ship internationally?

Yes, we can ship internationally.  Please contact [email protected] to enquire about shipping costs if you are located outside Australia and would like to order from us.

 

When will my order ship?

The wellness box you are signing up to start with will be noted in your shopping cart.  Your order will ship the following Tuesday or Thursday after ordering, whichever is earlier.

If you subscribed to our seasonal or annual subscriptions, future subscription boxes will ship between the 1st and the 5th of the start of the season (ie. December, March, June and September).

*Please note that if you sign up for a current wellness box at the end of the season on a subscription basis, you may be charged for your next season’s box before you receive the current season’s box.   Example: You sign up for the Summer Wellness Box on 28 February, your account will process for your Autumn Wellness Box on 1 March before your Summer Wellness Box is shipped.

All of our Wellness Store orders will be shipped the following Tuesday or Thursday after ordering, which ever is earlier.

 

How long will it take for my box to arrive?

To ensure that all the products arrive safely to you, we courier by road.  Depending on where you live, your order will arrive in the following number of days:

Location Approximate number of days
Perth Metro 1-2 business days
WA regional areas 3-5 business days
Other Australian major cities outside WA 4-7 business days
Other regional areas outside Australian major cities 6-10 business days
New Zealand 6-10 business days
Singapore 6-10 business days
Hong Kong 6-10 business days

 

How can I change my billing details and/or shipping details?

You can update your billing details or shipping details by logging into your account or if you do not have an account, simply email [email protected] requesting that we update your details for you.

One of the products I received is damaged or missing.  How can I get it replaced?

Firstly, we are sorry to hear this.  Please email [email protected] within 7 business days of receiving your box with a clear photo of the damaged product or box showing that a product is missing.  We will send you out a new product/missing product as soon as possible, however, we do not refund for the subscription box order.

I purchased a ticket to a Wellness Events and/or Retreat? Can I request a refund? 

Unfortunately, we cannot offer refunds for tickets purchased for our events/retreats as we need to pre-book catering, venue etc.  However, you can transfer your ticket to someone else or we can reserve you a spot at our next equivalent event and/or retreat.

1. About the Website

1.1. Welcome to www.bareandwilde.com (the ‘Website‘), which sets out our services (the ‘Services‘).

1.2. The Website is operated by Bare & Wilde (ABN 43 193 193 642). Access to and use of the Website, or any of its associated Products or Services, is provided by Bare & Wilde. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

1.3. Bare & Wilde reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Bare & Wilde updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Bare & Wilde in the user interface.

3. Your use of the Website

3.1. Your use of this site, must at all times be in compliance for your own personal and non-commercial use. You must be at least 18 years of age to register and use this website.

3.2. You are solely responsible for all activity and communication within the website, including but not limited to the uploading or posting of information onto or through this site via your login

3.3. You must not use the Site for any of the following purposes, which are expressly prohibited by Brae & Wilde:

(a) Communicating, transmitting, posting or uploading of any material that infringes on any rights, including but not limited to intellectual property, of any third party.

(b) Communicating, transmitting, posting or uploading any information, content or material which is untrue, inaccurate, obscene, libelous or abusive.

(c) Engaging in any conduct that would violate any law or regulation in any applicable jurisdiction.

(d) Attempting to interfere in any way with the sites or Bare & Wilde’s network security, or attempting to use the Site’s service to gain un-authorised access to any other computer system or network when registering your account, you will provide us with confidential information such as name, email, and home address, birthdate. By providing this information you agree that it is current and correct. Your personal information will not be disclosed to any third party without your consent and is governed by Bare & Wilde’s privacy policy.

3.5. You are responsible for maintaining the confidentiality of your login details, and you accept all responsibility for all activities that occur under your login.

3.6. You must notify us immediately in the event of any unauthorised use or misuse of Your account or where there is any other breach of security.

3.7. You must be over 18 to register for and use this site. Bare & Wilde may, at any time at our sole discretion, revoke your membership for any reason, including but not limited to, for breach of these Terms.

3.8. By registering with Bare & Wilde you agree to receive emails containing special offers and information, and e-newsletters. You can unsubscribe to these at any time by notifying Bare & Wilde.

3.9. Bare & Wilde may, at its discretion or without prior notice:

(a) Temporarily or permanently restrict your access to all or part of the website; or

(b) Impose rules on your use of the website; or

(c) Revoke your account; and Bare & Wilde excludes all liability to this.

3.10. Bare & Wilde reserves the right to change the website, and the products and services available through the website, at its sole discretion without liability to you or any other third party.

4. Products and Information

4.1. Your use of the Bare & Wilde website is entirely at your own risk. Bare & Wilde will use reasonable measures to ensure that any information on this website is accurate, reliable and up to date. Bare & Wilde does not guarantee that any of the information is correct, neither does any third parties make any warranties or guarantees to its accuracy, timeliness, completeness, performance or suitability of any information, product or materials found on this website. By using this website, you acknowledge that Bare & Wilde expressly excludes any liability that may arise. If Bare & Wilde does come across any error or inaccuracies, Bare & Wilde reserves the right to correct the error without any liabilities to you or any third parties.

4.2. By using the Bare & Wilde website, you acknowledge that it is your responsibility to check the suitability of the products prior to using them. Bare & Wilde expressly excludes all liability in relation to this.

4.3. All information on this site is of general nature and is not intended to replace professional advice. Bare & Wilde does not make any guarantees on the suitability of products for any medical conditions, allergies, or dietary requirement. Bare & Wilde reserves the right to, at its sole discretion, limited the amount of products that are purchased by any user at any time and at any reason, that have been purchased through this site.

4.4. By using the Bare & Wilde website, you acknowledge that any promotional and/or marketing material on the website – including all descriptions, images and photos of products and other material, is not a direct representation of what is in the box. You accept that the products may be samples or smaller versions than you saw on the website or social media. That the products and Bare & Wilde may appear different in visual appearance and packaging on the website, than the products and packaging in the box. That the combination of products on the website may not be the same as the box you receive.

4.5. Through the website, you may be invited to comment and review on various products. You expressly consent to Bare & Wilde publishing your first name, and state or town in relation to any review or comment.

5. Subscriptions, Orders and Cancellations

5.1. All products purchased through the Bare & Wilde Site are for personal use only, and do constitute an offer to sell.

5.2. You are able to purchase an ongoing seasonal Bare & Wilde, where you will receive a box every 3 months and are charged every three months also. Or, you can purchase a one year prepaid subscription, where you will pay a lump sum each year in advance and receive your four boxes that year. Or, you can purchase a once off seasonal box. All products are determined by Bare & Wilde.

5.3. All subscriptions automatically renew until they are cancelled through the website. The subscription must be cancelled at least 7 days before the next billing date or subscription period, or the subscription will automatically renew for another period and you will be charged the full price.

5.4. You must review your order carefully before placing it. Once an order for a subscription is confirmed and the subscription price paid, Bare & Wilde will not provide a refund of the subscription price unless Bare & Wilde cancels or is unable to fulfil your order, in which case, Bare & Wilde will provide a full refund of the whole or part of the subscription price depending on whether you have previously received boxes during your subscription.

5.5. Bare & Wilde does not accept returns of boxes or individual products unless agreed by both parties. All boxes and products are checked before they are shipped, and while Bare & Wilde endeavours to ensure that the box and product will be delivered to you in a good condition, they could possibly be damaged during delivery.

5.6. It is up to Bare & Wilde discretion as to whether to replace the box or product, and will make the decision based on pictures which show the damage to the box or product. You may have to cover the cost of the damaged box to the address of Bare & Wilde.

5.7. Bare & Wilde will not refund any opened or used products, and if the product is sold out then we will provide you with a different product. You accept these terms.

6. Copyright and Intellectual Property

6.1. The Website, the content and all of the related products of Bare & Wilde are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the content and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the content are owned or controlled for these purposes, and are reserved by Bare & Wilde or its contributors.

6.3. All trademarks, service marks and trade names are owned, registered and/or licensed by Bare & Wilde, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(a) use the Website pursuant to the Terms;

(b)copy and store the Website and the material contained in the Website in your device’s cache memory; and

(c) print pages from the Website for your own personal and non-commercial use.

Bare & Wilde does not grant you any other rights whatsoever in relation to the Website or the content. All other rights are expressly reserved by Bare & Wilde.

6.4 Bare & Wilde retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer any:

(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

6.4. You may not, without the prior written permission of Bare & Wilde and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the content or third party content for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

7. Price and Payment

7.1. The price of a Bare & Wilde subscription, events and/or products is in Australian dollars and excludes shipping charges. The price of both the shipping, and the price of the box are subject to change without any given notice, and may happen at any time.

7.2. When purchasing a Bare & Wilde subscription, events and/or products , you expressly authorize Bare & Wilde to process the payment via PayPal.

7.3. The prices of any products listed on the website are only an indication of the cost, and Bare & Wilde does not guarantee that the prices of products or services are correct.

9. Reviews

9.1. Once your Bare & Wilde has been received, you will be requested to review the products that are within the box. Each product needs to be reviewed in order to be eligible to receive the free product.

9.2. The free product that is seen within the box as a result of completing the review, is up to Bare & Wilde discretion.

10. Privacy

10.1. Bare & Wilde takes your privacy seriously and any information provided through your use of the Website and/or content are subject to Bare & Wilde’s Privacy Policy, which is available on the Website. Bare & Wilde is not responsible for the privacy practices of third party sites.

11. Postage

11.1. If purchased in advance of the coming season, Bare & Wilde will ship on the 1st date of the following season. If you are purchasing your box during that season, Bare & Wilde endeavours to have the box delivered on the Tuesday following your order date, however Bare & Wilde does now guarantee that the delivery times will be met and expressly excludes any liability in relation to this.

11.2. Any boxes purchased by you on this site will be posted by a third party carrier. All risk will pass to you upon delivery of the third carrier by Bare & Wilde. You accept that Bare & Wilde is not responsible for any breakage or damage to the box or any products during delivery and expressly excludes any liability in relation to this.

11.3. You are responsible for making sure that the shipping address is current and correct. You must ensure that changes are made at least 7 days prior to the 1st of your delivery date otherwise the boxes will be shipped to the previous address. Bare & Wilde excludes any liability in relation to an incorrect shipping address, including redelivery, redirection or a refund.

12. General Disclaimer

12.1. Your use of the Bare & Wilde website and services is at all times at your own risk, and you accept all responsibility and liability in relation to your use of the website

12.2. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

12.3. Bare & Wilde box does not guarantee that the website will be available at all times or that it will be provided without fault, error, disruption or viruses.

12.4. Bare & Wilde website may occasionally contain links to third party websites. You acknowledge that Bare & Wilde does not make any representations or guarantees in relation to those sites, and does not endorse, verify or assume responsibility for any such third party websites. We expressly exclude any liability which may arise from your use or access of those third party websites.

12.5. Use of the Website and the content is at your own risk. Everything on the Website and the content is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Bare & Wilde make any express or implied representation or warranty about the content or any products or content (including the products or content of Bare & Wilde) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or un-authorised access to records;

(b) the accuracy, suitability or currency of any information on the Website, the content, or any of its content related products (including third party material and advertisements on the Website);

(c) costs incurred as a result of you using the Website, the content or any of the products of Bare & Wilde; and

(d) the content or operation in respect to links which are provided for your convenience.

(e) Any reactions you may have as a result of usage of any product.

13. Limitation of liability

13.1. Bare & Wilde’s total liability arising out of or in connection with the content or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the content to you.

13.2. You expressly understand and agree that Bare & Wilde, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

13.3. You acknowledge and agree that Bare & Wilde holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

14. Indemnity

14.1. You agree to indemnify Bare & Wilde, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.

1. We respect your privacy

1.1 Bare & Wilde respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2 “Personal information” is information we hold which is identifiable as being about you.

1.3 Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

2. Collection of personal information

2.1 Bare & Wilde  will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.

2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3 Additionally, we may also collect any other information you provide while interacting with us.

3.  How we collect your personal information

3.1 Bare & Wilde collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4.  Use of your personal information

4.1 Bare & Wilde  may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2 Bare & Wilde may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5.  Disclosure of your personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Retreat Yourself Box, www.retreatyourselfbox.com, its customers or third parties.

5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.  Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1 Bare & Wilde is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1 You may request details of personal information that we hold about you in accordance with the provisions of thePrivacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]

7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 116 Edward Street, Perth WA 6000 Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

 

10. Website

10.1 When you visit our website

When you come to our website (www.bareandwilde.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2 When you visit our website

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

10.3 Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10. 4 Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Bare & Wilde is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Date: December 2018

I am a business in the health and wellness space.  Can I order customised wellness boxes for events, retreats etc.?

Absolutely!  We would love to work together with you to curate luxe wellness boxes to suit your event, or run one of our wellness events/retreats for your team or collaborate in any other capacity. Please contact us at [email protected] to discuss your bespoke order further.